1. About this portal
The Electrum FTTH Portal is an operational platform used by Electrum (Mauritius) Ltd for FTTH work order management, technician operations, fault management, quality assurance follow-up, photo evidence, warehouse activities, finance workflows and related project administration.
2. Information we process
The portal may process information required to manage FTTH operations, including:
- Customer names, telephone numbers, order or ticket numbers and service addresses.
- Work order, appointment, fault, installation and rectification information.
- Technician and team assignment information.
- Operational remarks, status updates, quality assurance data and audit history.
- Installation, fault and rectification photographs uploaded as operational evidence.
- User account information needed to authenticate and authorize portal users.
3. How we use information
Information is used for legitimate operational purposes, including:
- Assigning and tracking FTTH work orders and faults.
- Monitoring service quality, SLA deadlines and rectification activity.
- Supporting technician, back-office, warehouse and finance processes.
- Maintaining operational records, reporting and audit trails.
- Storing and retrieving technician photo evidence associated with work orders.
4. Google Drive integration
The portal may connect to Google Drive using Google OAuth 2.0 so that authorized Electrum systems can store and retrieve technician photo evidence. The portal requests only the Google Drive access required for files and folders used by the application.
5. Access and security
Access to the portal is restricted to authorized users. Role-based permissions are used to limit access to operational modules and records. Credentials, OAuth secrets and other sensitive server-side configuration should be stored outside the public web root where technically possible.
6. Data sharing
Operational information may be shared internally with authorized Electrum personnel and, where required, with project stakeholders, customers or service providers involved in the delivery, support or quality assurance of FTTH services.
7. Data retention
Operational records are retained for as long as reasonably required for project operations, contractual obligations, audit, reporting, dispute handling and legal or regulatory requirements.
8. Your rights and questions
If you have questions about information processed through the Electrum FTTH Portal, or need assistance regarding access, correction or other privacy-related matters, contact Electrum (Mauritius) Ltd through the organization's usual business contact channels.
9. Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the portal, operational processes, legal requirements or third-party integrations. The current version will be published at this page.